Polp
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AI that works for customer support

Customer support run on documents, processes, client context, and decisions that change over time. Polp connects that knowledge so every employee can ask natural-language questions and get sourced answers in seconds.
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Use cases for customer support

Your team asks,

Polp answers

Real questions Polp can answer for customer support. No folder hunting, no waiting for a teammate. Sourced answers in seconds.
Operations
Policies

Where is the latest approval process for customer requests?

Polp found the approved process in the operations handbook: requests above the standard limit need manager approval and must include the customer context, expected impact, and deadline.

People
Onboarding

What should a new team member read in their first week?

The onboarding checklist points to the company handbook, role playbook, security policy, and the latest team procedures. Polp can link each source so the employee starts from the right version.

Knowledge
Client context

Which documents explain the process we used for a similar client?

Polp found a related proposal, the delivery checklist, and the post-project notes. The answer includes the source files so the team can reuse approved context instead of starting from scratch.

What Polp connects

Everything your

customer support team needs

Policies and procedures

Connect handbooks, operating procedures, internal notes, and approved ways of working.

01

Client and project context

Make proposals, contracts, delivery notes, and project history easier to reuse with source-backed answers.

02

Templates and playbooks

Help employees find the right checklist, template, or playbook without guessing where it lives.

03

Permission-aware knowledge

Keep sensitive content controlled while still making approved knowledge available to the right team.

04
Policies and procedures
Connected
Client and project context
Connected
Templates and playbooks
Connected
Permission-aware knowledge
Connected

Built for SMBs

The 3 pillars of

an intelligent company

Polp is built for practical company workflows: connect your knowledge, control access, and help employees find trusted answers.

Ready in minutes
No long implementation project. Connect your sources and start asking questions the same day.
  • Guided setup
  • No technical team required
  • One-click document import
  • Useful from day one
AI that understands your business
Polp answers from your documents, processes, and connected tools instead of acting like a generic chatbot.
  • Internal policies
  • Operating procedures
  • Customer context
  • Approved playbooks
Security and control
Keep knowledge useful without losing control over sensitive information and access.
  • EU-hosted infrastructure
  • GDPR-ready controls
  • Encrypted data handling
  • Access control

Practical outcomes

Less searching,

faster answers

Customer Support teams recover hours every week with Polp.

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0%

Less time searching

Your team stops digging through folders and asks directly.

0 sec

Question to answer

Answers in seconds, not hours.

0/7

Always available

Nights, weekends, and holidays. Polp is ready when the team needs it.

GDPR

Control by design

Your data stays protected on European infrastructure.

Request a demo

Try it with

your customer support knowledge

We prepare a personalized demo using real company documents so you can see how Polp answers the questions your team actually asks.

  • Personalized demo with your documents
  • Assisted setup live
  • No commitment and no credit card
  • Response in less than 24 hours

Demo request

Tell us about your team
We will tailor the demo to your real documents and workflows.
(optional)
No commitment. We will contact you in less than 24h.
AI that works for customer support | Polp