Privacy Policy

1. Data controller

2. Data we collect

We collect the personal data needed to provide, secure, and improve Polp.

• Registration data: name, work email, company name, and account information.
• Usage data: queries, uploaded documents, connected sources, and interactions with the platform.
• Technical data: IP address, browser type, device information, and technical logs.

3. Purposes of processing

• Provide AI search, retrieval, and source-backed answers.
• Manage accounts, organizations, users, permissions, and service communications.
• Improve the product, diagnose issues, and maintain platform security.
• Comply with applicable legal obligations.

4. Legal basis

• Contract performance: to provide the service you requested.
• Consent: for marketing communications and non-essential cookies.
• Legitimate interest: to improve the service, prevent fraud, and protect the platform.
• Legal obligation: to comply with applicable requirements.

5. Recipients and transfers

We may share data with providers that help us operate the service, including hosting, infrastructure, payment processing, analytics, and AI service providers.

When providers process data outside the European Economic Area, we rely on GDPR safeguards such as standard contractual clauses and applicable adequacy frameworks.

6. Retention

• Account data: while the account is active and for applicable legal retention periods.
• Documents: until they are deleted, the source is disconnected, or the account is cancelled.
• Billing data: for the period required by tax and accounting obligations.

7. Your rights

You may exercise your rights of access, rectification, erasure, objection, portability, and restriction by contacting info@polp.net.

You may also lodge a complaint with the Spanish Data Protection Agency at www.aepd.es.

8. Changes

We may update this policy. Material changes will be communicated through the platform or by email when appropriate.