Polp

Zendesk integration

AI for Zendesk: turn tickets and help content into reusable knowledge

Connect Zendesk to Polp so teams can query tickets, recurring incidents, and help articles alongside internal support documentation.

Request Zendesk integrationSee integrations
Zendesk connected
Recommended flow
1
Selected tickets
2
Help center
3
Support patterns

Query previous cases and help articles without losing the original source.

Find recurring questions that need better documentation.

Combine support context with product, contracts, and internal processes.

Every ticket can improve the next answer
Zendesk contains real problems, solutions, and customer language. Polp helps recover comparable cases and turn recurring patterns into knowledge for support and product.
  • Find similar incidents and previous resolutions.
  • Prepare responses using approved documentation.
  • Identify topics that should update the help center or product.
Support with privacy and control
Tickets may contain personal data and sensitive conversations. The connection scopes useful views, fields, and periods and separates internal querying from customer-facing replies.
  • Selection of relevant tickets, organizations, and articles.
  • Careful treatment of personal data and attachments.
  • Separate approval for replying to or modifying a ticket.

Implementation

How it works in Polp

1
We prioritize the support and quality questions Polp should answer.
2
We define included views, fields, and help center content.
3
We configure the source and relate it to internal knowledge.
4
Support queries cases in Polp and completes ticket work in Zendesk.

Frequently asked questions

Does Polp automatically reply to customers?
Not as a consequence of connecting the source. External replies require a draft, review, and approval flow defined by the organization.
Are all tickets used as knowledge?
They do not need to be. Configuration selects the views, fields, and periods that add value within the agreed scope.

Request a demo

See whether Polp fits your real sources

Tell us where your knowledge lives and we will suggest which integrations to connect first.

Sources, permissions, and roles from the start.

Answers with cited documents.

Designed for non-technical teams.

Demo request

Tell us about your team
We will tailor the demo to your real documents and workflows.
(optional)
No commitment. We will contact you in less than 24h.

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