Polp

WhatsApp Business integration

AI for WhatsApp Business: customer answers grounded in company knowledge

Connect WhatsApp Business to Polp to prepare answers from approved knowledge, retain useful context, and hand conversations to the right team.

Request WhatsApp integrationSee integrations
WhatsApp Business connected
Recommended flow
1
Inbound conversations
2
Approved knowledge
3
Team handoff

Prepare replies using approved information and internal sources.

Keep conversation context available to the responsible team.

Define when Polp responds and when a person must take over.

Fast customer service without improvisation
WhatsApp is immediate, but commercial and support answers must remain correct. Polp prepares messages using approved policies, catalogs, procedures, and documentation.
  • Answer recurring questions with controlled content.
  • Give human agents context before they take over.
  • Find repeated questions that require better documentation.
An external channel needs clear boundaries
Every message can affect a real customer. The connection defines the number, templates, hours, consent, retention, and handoff before automation is enabled.
  • Onboarding for the WhatsApp Business account and number.
  • Reply and human escalation policies.
  • Action records without turning every conversation into permanent memory.

Implementation

How it works in Polp

1
We define the number, use cases, and team responsible for handoff.
2
We select approved knowledge and reply policies.
3
We configure the channel, required templates, and operating boundaries.
4
Polp prepares or delivers answers within the workflow authorized by the company.

Frequently asked questions

Does Polp reply to every message automatically?
Not by default. The organization defines what can be answered, what needs approval, and when a person takes over.
Is a WhatsApp Business account required?
Yes. Configuration starts from an account and phone number eligible for WhatsApp Business Platform with the corresponding authorization.

Request a demo

See whether Polp fits your real sources

Tell us where your knowledge lives and we will suggest which integrations to connect first.

Sources, permissions, and roles from the start.

Answers with cited documents.

Designed for non-technical teams.

Demo request

Tell us about your team
We will tailor the demo to your real documents and workflows.
(optional)
No commitment. We will contact you in less than 24h.

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